FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”. If there are any problems, always feel free to e-mail [email protected]

1.5 How do I pay for my orders?

We accept payments via PayFast, SnapScan, Direct EFT and all major credit and debit cards such as Mastercard, VISA.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it, but in the event of any problems, please email us on [email protected]

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.


2. SHIPPING & DELIVERY

2.1 When will my order be processed?

From 2018 onwards…All orders will be processed within 10-12 working days, excluding weekends and public holidays. Time stated is based on South African Time (UTC/GMT +2hours).

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 3-5 working days. This is applicable only to all South African deliveries. We do not ship internationally, yet…but if you’re an international distributor, please feel free to contact us as we’re always open for options.

2.3 How can I track my delivery?

Once the order has been sent, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Tracking Number for all South African deliveries.

2.4 What are the shipping charges like?

Free Delivery on orders over R450.

2.5 Can I change my shipping address after my order has been confirmed?

If it happens that you want to change your delivery address before we have sent your order, please e-mail us at [email protected]

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact us on [email protected] and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We apologize if you had received a defective item from us. Please contact us on [email protected] with a snapshot of the product and we will get back to you as soon as we can.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact us on [email protected] and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

We will happily exchange your wrongly purchased product, although we ask an exchange fee. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to [email protected] if you have not received your parcel after 10 working days and we will assist you accordingly

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards. The only charge is R100 delivery of your order is under R450.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email on [email protected] and we will assist you further.