30 Blesbok str Koedoespoort Pretoria

FAQs

1. ORDERING

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”. If there are any problems, always feel free to e-mail [email protected]

We accept payments via PayFast, SnapScan, Direct EFT and all major credit and debit cards such as Mastercard, VISA.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it, but in the event of any problems, please email us on [email protected]

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

From 2018 onwards…All orders will be processed within 15 working days, excluding weekends and public holidays. Time stated is based on South African Time (UTC/GMT +2hours).

The Standard courier delivery time frame is approximately 3-5 working days. This is applicable only to all South African deliveries. We do not ship internationally, yet…but if you’re an international distributor, please feel free to contact us as we’re always open for options.

Once the order has been sent, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Tracking Number for all South African deliveries.

Free Delivery on orders over R750.

If it happens that you want to change your delivery address before we have sent your order, please e-mail us at [email protected]

We apologize for sending you an incomplete order. Please contact us on [email protected] and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact us on [email protected] with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact us on [email protected] and we will get back to you as soon as we can.

We will happily exchange your wrongly purchased product, although we ask an exchange fee. You can refer to our Returns & Exchanges policy here and its procedures.

Kindly drop an email to [email protected] if you have not received your parcel after 10 working days and we will assist you accordingly

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards. The only charge is R130 delivery of your order is under R750.

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email on [email protected] and we will assist you further.

3. COLOUR DIFFERENCE

Leather is an authentic and unique material and no piece looks exactly the same due to its natural properties.  At the tannery we can use the same colours on the leather but the result of each piece will still differ as every piece is not the same and has different characteristics.

Wanderlust Leather Co is committed to using only genuine leather for our products, part of owning a genuine leather item is having something unique that can never be duplicated in the exact same way.  We think that’s kind of wonderful.

All packages ordered after 4 Dec 2019 will only be delivered 2020 after 15 working days.